Support

How can we help?

Most questions are answered below. If yours isn't, email support@zebralabs.org — a real human responds.

Why isn't the app detecting my country?

DaysAbroad uses GPS to detect your country. Make sure Location Services is enabled for DaysAbroad in iOS Settings, with 'Always' permission for background tracking (Pro). On poor signal — e.g. indoors — the app may take a moment to update.

How do I restore my data on a new phone?

If iCloud backup was enabled (it's on by default), install DaysAbroad on the new phone, sign into the same iCloud account, and your data will sync back automatically.

How do I cancel my subscription?

All subscriptions are managed through the App Store. Open iOS Settings → tap your name → Subscriptions → DaysAbroad → Cancel. The app's Settings screen has a shortcut.

I got charged after the free trial — can I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, find the DaysAbroad charge, and request a refund within their refund window.

Where is my data stored?

All travel data is stored locally on your device in JSON files. If iCloud backup is enabled, an encrypted copy is also stored in your private iCloud database (your Apple account, not ours). We don't run servers that hold your travel history.

How accurate is the day count?

Days are aligned to midnight UTC. GPS detection is accurate when you have a signal; if you cross a border while the phone is off or in airplane mode, the app fills in based on subsequent GPS fixes. Manual editing is always available.

Can I export my data?

Pro users can export trips and day entries as CSV or JSON from Settings → Data. The format is plain text and can be opened in Excel, Numbers, or any spreadsheet tool.